EMPLOYEE CAPABILITIES AND HEALTH CARE SERVICE DELIVERY AT GULU REFERRAL HOSPITAL

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dc.contributor.authorADONG LUCKY JOAN
dc.date.accessioned2026-10-27T11:26:53Z
dc.date.available2026-10-27T11:26:53Z
dc.date.issued2026-10-26
dc.description.abstractThis study was conducted in Gulu Regional Referral Hospital on employee’s capabilities and health care service delivery. The study objectives were to establish the level of employee capabilities, assess the level of Health Care delivery and examine the influence of health policies on Health Care delivery. Methodology used was both qualitative and quantitative research design. The key findings on the level of employee capabilities included; training has enhanced the level of knowledge, skills and creativity during service delivery in terms of efficiency. Employees had good interpersonal skills that promotes efficiency at work. Experience makes employees flexible in challenging situation. Concerning the level of Health Care service delivery, the key findings are: patients are satisfied with the quality of services. Patient's feedback improves on the quality of health care delivery. The influence of health policies on Health Care delivery, the study revealed that there is a strong positive relation through the effective implementation of health policies, medical ethics policy and human resource policy. In turn it promoted accountability and training of workforce, respect for human rights and protection of privacy. The study recommends that the human resource department needs to encourage retention of employees especially through refresher training, workshops, seminars and offering scholarship for both short and long courses so that its personnel are relevant to the job market and recruitment of experienced employees. Upholding the quality of health care by being responsive to emergency, having functional machines like X-Ray and CT scan. The finding asserts that accountability and medical ethics policy needs to be upheld among the employees to ensure respect for human rights, non-discrimination, integrity and protection of privacy for patients.
dc.identifier.urihttp://hdl.handle.net/20.500.14270/1042
dc.language.isoen_US
dc.publisherGulu University
dc.subjectEmployee capabilities
dc.subjecthealth care service delivery
dc.subjecthealth policies
dc.subjectemployee training
dc.subjectpatient satisfaction
dc.subjectmedical ethics
dc.subjecthuman resource management
dc.subjectaccountability
dc.subjectGulu Regional Referral Hospital.
dc.titleEMPLOYEE CAPABILITIES AND HEALTH CARE SERVICE DELIVERY AT GULU REFERRAL HOSPITAL
dc.typeThesis

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